Unfortunately we do not have a Fast & Free online return policy. A 20% RESTOCKING FEE will be assessed on all Returned Item(s), Refused Shipments, and Canceled Orders that have been shipped. All returned merchandise must be unused and in its original saleable packaging. Returned items will only be accepted if the items are returned to PETERSEN within 30 days of the delivery date.
- Customers are liable for all return shipping expenses.
- Items can be returned if delivered damaged or defected. Customer must notify us within 7 days of delivery date or void an exchange/return and or refund.
- If order is damaged by our shipping carrier or during transit, customer must notify the Petersen Store within 7 days of delivery date to resolve the issue.
- Discounted/Sale items are final and cannot be returned or exchanged.
- Returned items must have tags still on and be returned in original packaging and unopened.
- Returned items must have no visible signs of wear or use
- Refunds are only giving back to customers once the item(s) are returned back to the Petersen Store. Please allow 3-5 business days for the refund to appear on your credit card statement.
- Shipping Charges are NON REFUNDABLE.