• Processing Time: Please allow 2-5 business days for processing online orders.
• Shipping Time: Depends on shipping service selected at check out (not guaranteed)

We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. This applies only to International and Canadian Orders.

Depending on the product(s) ordered and the destination of the order, certain shipping services may not be available. All Credit Card Orders can only be shipped to a VERIFIED Billing Address. Credit Card Orders will not be shipped until all information are verified and matched. All other orders (Check, Money Order, Wire Transfer) will not be shipped until payment has been received in full. All unpaid orders will be cancelled after 30 calendar days. As a security precaution, all IP Addresses will be recorded for each completed web transaction. If you i.e. the Customer enters the wrong shipping address, delays and extra fees may be added to correct the situation, please review shipping information and/or contact us immediately.  

 

Shipping Charges are NON REFUNDABLE. Selecting an expedited shipping method does not guarantee that the order will be shipped by a certain date. An expedited shipping method only instructs PETERSEN to use that method of shipping when the order is processed and ready to ship.

Selecting Pick-up In Store* does not guaranty a 48hr readiness for your order. 48hrs is an estimated time for Store Pickup orders.  48hr readiness only qualifies for in stock items.  Pick-up In Store* orders receive an email confirmation when the order is ready for pickup.  Please call ahead before arriving for advance store pick-up. Store Contact: (323) 964-6328 Store location: 6060 Wilshire Blvd, Los Angeles, California 90036 Store hours: 10am-6pm Monday – Sunday. Convenient parking is available in the Petersen Museum lot. Parking is free for the first 30 minutes and $17 flat rate thereafter. Parking for visitors with disabilities is provided on level P1 – as well as passenger drop-off. The Petersen has 3 EV charging ports for electric vehicles located on the south side of P1.

Please note there are no elevators in the parking garage. Passengers may be dropped off at the entrance on the first floor. Accessible parking spots (19) are only located on the first floor of the Petersen parking garage (P1), close to the main entrance, which is also accessible. There are no accessible parking spaces on the second, third, or fourth.

Bicycles Park free.

* Pick-Up In Store orders must be picked up within 7 days of notification that it is ready. The customer will be contacted if order has not been picked up within 7 days. If the attempt(s) to reach customer is met with no response by the customer, the order will result in a cancellation and forfeit of the payment by the customer.

 

FedEx Flat Rate 2 Day Air $11.99 Promotion

 

*Must select FedEx Flat Rate 2 Day Air $11.99 at check out during Shipping Method selection*

Offer is not valid on Jackets, Long Sleeves, Sweatshirts, Sweaters, and Hoodies. Limited to 3 T-Shirts per order to qualify for $11.99 Flat Rate FedEx 2 Day Air shipping.  All other products do not qualify for this offer. Please include 2-5 Business days for Shipping & Processing. Offer not valid for PO Boxes. Only Shipping option for PO Boxes is FedEx Smart Post. FedEx Flat Rate 2 Day Air $11.99 Promo only available for the 50 United States.   

FedEx Shipping Services:

Note: Although we try to ship your order within the estimated delivery time, we do not guarantee shipping arrival times displayed on our website. Those FedEx estimated delivery time do not include 2-5 Business days for Shipping & Processing. Please include 2-5 Business days for Shipping & Processing. Shipping delays may occur where there are situations beyond our control including, but not limited to, inventory discrepancies, Drop Ship Orders, weather, incorrect or incomplete shipping addresses, natural disasters, or refusal to accept packages. Please email us to expedite time sensitive orders.

FedEx SmartPost is the only option for PO Box shipping addresses. 

FedEx Services do not ship to PO Box Addresses. If you select any FedEx Services other than FedEx SmartPost and enter a PO Box shipping address, SmartPost will be your defaulted shipping service used which could take up to 7-14 business days. 

FedEx SmartPost

Service Details:

FedEx SmartPost offers a customized solution: We (FedEx) pick up (or accept drop shipments), provide line haul and deliver your packages to a USPS facility for final delivery by a postal carrier.

*Delivery Time:   Typically 2–14 business days based on the distance to your destination (longer time in transit outside the contiguous 48 states). Note 2–14 business days are an estimate, not a guarantee. 

Service Days:     Monday–Saturday.

Delivery Area     100 percent U.S. coverage, including service to Alaska and Hawaii; Puerto Rico; Guam; U.S. Virgin Islands; all U.S. territories; P.O. boxes; and military APO, FPO and DPO destinations.

Delivery Exceptions:     

 FedEx SmartPost does not pick up packages originating outside of the contiguous U.S.

The following are not available for FedEx SmartPost: Collect on delivery, Money-back guarantee, Money-back guarantee, Declared value, Evening or appointment delivery, Hazardous materials service.