Depending on the product(s) ordered and the destination of the order, certain shipping services may not be available. All Credit Card Orders can only be shipped to a VERIFIED Billing Address. Credit Card Orders will not be shipped until all information are verified and matched. All other orders (Check, Money Order, Wire Transfer) will not be shipped until payment has been received in full. All unpaid orders will be cancelled after 30 calendar days. As a security precaution, all IP Addresses will be recorded for each completed web transaction. 
 
Shipping Charges are NON REFUNDABLE. Selecting an expedited shipping method does not guarantee that the order will be shipped by a certain date. An expedited shipping method only instructs PETERSEN to use that method of shipping when the order is processed and ready to ship.
Pick-up In Store

Selecting Pick-up In Store does not guaranty a 48hr readiness for your order. 48hrs is an estimated time for Store Pickup orders.  48hr readiness only qualifies for in stock items.  Pick-up In Store orders receive an email confirmation when the order is ready for pickup.  Please call ahead before arriving for advance store pick-up. Store Contact: (323) 964-6328 Store location: 6060 Wilshire Blvd, Los Angeles, California 90036 Store hours: 10am-6pm Monday – Sunday. Convenient parking is available in the Petersen Museum lot. Parking is free for the first 30 minutes and $12 flat rate thereafter. Parking for visitors with disabilities is provided on level P1 – as well as passenger drop-off. The Petersen has 3 EV charging ports for electric vehicles located on the south side of P1.

Please note there are no elevators in the parking garage. Passengers may be dropped off at the entrance on the first floor. Accessible parking spots (19) are only located on the first floor of the Petersen parking garage (P1), close to the main entrance, which is also accessible. There are no accessible parking spaces on the second, third, or fourth.

Bicycles Park free.